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Comcast admits their “customer service” reps are salesman

August 4th, 2014

Comcast-Logo (1)Mark Pavlic was hired as a customer account executive at Comcast in October 2010 after graduating from a technical institute. He figured he’d be troubleshooting TV, phone, and internet service, but most of his month-long training focused on sales. Every day when he walked into the call center, he’d see a whiteboard with employee names and their RGUs, or revenue generating units. Read more

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Will your provider carry SEC Network?

August 3rd, 2014

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Lions QB Matthew Stafford in DISH Network ads with girlfriend

August 2nd, 2014

251-1azOaK.Em.55Detroit Lions quarterback Matthew Stafford stars in a pair of Dish Network ads posted on YouTube — though they’ve now been deleted, posing questions as to what exactly Stafford may have been doing. Is he going for a new PR move since his popularity has been dipping in the steel belt? Read more

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Could Mobile Be DISH Network’s Secret Weapon?

July 31st, 2014


These are lonely days for Dish Network, the nation’s third-largest pay-TV provider. A rapid wave of consolidation is transforming the media landscape, leaving Dish without a dance partner.

First, Comcast (ticker: CMCSA) teamed up with Time Warner Cable (TWC), and thenAT&T (T) agreed to buy DirecTV (DTV), long considered Dish’s most obvious suitor. As if rubbing salt in the wound, wireless operator Sprint (S) is finalizing a deal to buy T-Mobile US (TMUS); both had been seen as potential partners for Dish (DISH).

As those deals wind through the regulatory process, investors are left wondering what’s next for the satellite-TV player. Read more

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What does FOX’s Europe deal mean or Net Neutrality?

July 27th, 2014

21stcentury_large_verge_medium_landscapeRupert Murdoch’s 21st Century Fox entered a deal Friday to sell all of its stake in Sky Italia and a majority stake in Sky Deutschland to BSkyB, raising more than $8 billion cash to fortress its rebuffed bid for Time Warner.

The well-telegraphed move would give pay-TV provider BSkyB — which is 39% owned by Fox — a dominant position in Europe, bolstering its presence beyond the U.K. and Ireland to Italy and Germany, where pay-TV is still not prevalent. The bigger BSkyB would serve 20 million customers. Read more

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New Comcast scam catches hundreds in Denver and West Coast

July 26th, 2014

DENVER — A new scam that may have already ensnared hundreds of Comcast customers in the Denver area is gaining the attention of security experts.

9NEWS in Denver and Comcast are warning that the offer is not legitimate, and if you fall for it, you’ll never see the money again.

It begins with a call from a very knowledgeable thief, who knows how long you’ve been with Comcast, the services you have with them and how much your monthly bill is. They may not have all the information correct, but they will be close enough to draw you in.

Then, they offer a new promotion, telling you if you pay $600 up front, you will not get a bill at all for the following six months, and then for six months beyond that period, your bill will be only $99 a month. Read more

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Comcast-Time Warner Cable Merger May Be Delayed, Says TWC CEO

July 26th, 2014

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In a memo sent to Time Warner Cable employees Thursday, C.E.O. Rob Marcus said that a strained F.C.C. could delay approval for the proposed Comcast-Time Warner Cable merger. Read more

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SEC Network expands its reach

July 24th, 2014

15473512-largeThe SEC Network, set to launch on Aug. 14, and ESPN have reached an agreement with Time Warner Cable and Bright House Networks to carry the network, it was announced Thursday.

“We know we have customers who want the SEC-ESPN Network, and are pleased to bring it to them,” said Andrew Rosenberg, Senior Vice President of Content Acquisition for Time Warner Cable. “This deal will help ensure that fans and alumni of SEC universities won’t miss any important games.” Read more

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NBA TV Deal Affecting LeBron James’ Decisison and Other Stars

July 22nd, 2014

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Bucking the standard of signing lucrative, long-term contracts, NBA players are now agreeing to shorter deals in the hopes of cashing in on the league’s expected influx of television revenue in 2016.

It’s a recent trend that started at the very top of the league. Four-time league MVP LeBron James agreed to a two-year, $42 million contract in his return with the Cleveland Cavaliers earlier this week, and reportedly intends to sign a new, long-term deal with the team in 2016. James could have signed a four-year deal in excess of $80 million, but clearly was looking further down the road. Read more

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Supreme Court Pulls the Plug on Aereo TV Streaming

July 21st, 2014

Aereo_logoThe U.S. Supreme Court on Wednesday dealt a potentially fatal blow to Aereo, an Internet service that allows customers to watch broadcast TV programs on mobile devices.

Launched a year ago in New York and then extended to 10 other U.S. cities, it allows customers to watch over-the-air TV programs on a smartphone, tablet, or computer for as little as $8 a month. Selections can be viewed live or recorded for later viewing. Read more

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