May 16th, 2012
The American Customer Satisfaction Index (ACSI) has ranked DISH Network number one for customer experience in their report published May 16th, 2012.
ASCI measures customer evaluations nationally and publishes yearly indexes ranking more than 225 companies and government agencies in 47 industries. Companies and agencies are ranked based on customer feedback and evaluations of the quality of products and services available to household consumers in the United States.
The ASCI survey placed DISH Network at number one for customer experience, including overall value, customer satisfaction and customer loyalty. DISH was above its main pay-TV competitor DirecTV, as well as Comcast, Time Warner and Charter in overall customer satisfaction. Dish Network also led the cable and satellite industry in call center and website satisfaction.
“Customer satisfaction has been a big focus for Dish,” Dish Network CCO Bernie Han said in a statement. “We’re pleased to see that our efforts to deliver a best-in-class service experience are being recognized by our customers, but we know that we have a lot more room to improve.”
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