October 5th, 2012
DISH beats DirecTV in Customer Satisfaction, Value, and Loyalty. While DirecTV raised their rates by an average of 4.9% in 2012, DISH Prices stayed the same. DISH offers the lowest all-digital package prices nationwide. DirecTV charges an average of $20 more per month for comparable basic digital packages.
Our award-winning technology gives you the most intuitive way to get entertainment. Watch LIVE TV programming on your tablet, Smartphone or computer at no extra monthly cost with TV Everywhereâ„¢ brand technology from DISH. Restrictions apply.
DISH is one of the only entertainment providers with 24/7 live customer service. You can even call us at 3AM to change your programming. DirecTV, AT&T U-verse and Verizon FiOS can’t say that. And just to be official about it: according to the 2012 American Customer Satisfaction Index (ACSI), DISH beats DirecTV and the nation’s largest cable providers in Customer Satisfaction, Value and Customer Loyalty.
Categories: DISH & TV news
May 16th, 2012
The American Customer Satisfaction Index (ACSI) has ranked DISH Network number one for customer experience in their report published May 16th, 2012.
ASCI measures customer evaluations nationally and publishes yearly indexes ranking more than 225 companies and government agencies in 47 industries. Companies and agencies are ranked based on customer feedback and evaluations of the quality of products and services available to household consumers in the United States.
The ASCI survey placed DISH Network at number one for customer experience, including overall value, customer satisfaction and customer loyalty. DISH was above its main pay-TV competitor DirecTV, as well as Comcast, Time Warner and Charter in overall customer satisfaction. Dish Network also led the cable and satellite industry in call center and website satisfaction.
“Customer satisfaction has been a big focus for Dish,” Dish Network CCO Bernie Han said in a statement. “We’re pleased to see that our efforts to deliver a best-in-class service experience are being recognized by our customers, but we know that we have a lot more room to improve.”
Categories: DISH & TV news