March 23rd, 2012
An easy step-by-step video that shows you how to set up Dish Remote Access.
Categories: DISH & TV news
January 6th, 2012
Technology doesn’t always behave the way it’s supposed to be, and that can be frustrating. Tech support over the phone can be time consuming and add even more frustration. To help DISH Network offers technical support and trouble shooting online! It’s quick, easy and can be done on your time.
Let’s say you’re having an issue with your remote, simply select Remote Control from the troubleshooting options.
You’ll be taken to a list of troubleshooting steps that can help to resolve most remote issues. These are the same steps that DISH Network tech support use when assisting customers on the phone! All of the information you need, right at your fingertips, with no waiting or hassle.
Categories: DISH & TV news
December 5th, 2011
Cannon Satellite TV is proud of the experience we provide to our customers. To back up our service and support we encourage our customers to tell their friends and family about Cannon Satellite TV! Positive word of mouth is invaluable to us, and we like to reward those who refer customers to us! If you refer a friend or family member as a new DISH Network customer who qualifies for a Digital Home Advantage account and accepts a 24-month commitment you will receive a $100 prepaid gift* card once they are installed!
Enter now to win a $50 prepaid American Express gift card from Cannon Satellite TV! There are many ways to enter by helping to spread the word about Cannon Satellite TV and our referral program. Look below for opportunities to enter to win the $50 gift card and refer customers to Cannon Satellite TV and earn a $100 gift card for referring your friends and family!
Categories: DISH & TV news
November 4th, 2011
With technology there will always be a need for technical support. When your DVR stops recording or your TV goes fuzzy it can be frustrating, and waiting on hold to talk to someone can just compound that.
Check out DISH Network’s Online Tech Support Section next time you run in to technical problem and see how convenient it is!
Categories: DISH & TV news
May 26th, 2011
DISH Network remotes are designed to not only control your DISH Network receiver but also most other devices in your home theater system. Being able to use one remote to control your entire entertainment center simplifies and enhances your viewing. DISH Network works hard to maintain an accurate and comprehensive remote code database, but sometimes the codes provided do not work for your device or there are no current codes available. In this instance you can perform a power scan.
A power scan scans through all of the remote codes from 000-999 while sending out a signal to power off, you’ll know when you’ve found the code that works with your device when it turns off.
Make sure the device you are programming your DISH Network remote to control is powered on and you are standing within 10-feet of it and have the remote pointed directly at it with no obstructions in between – including any glass entertainment center doors or other seemingly “see through” objects.
At the top of your DISH Network remote there are four clear buttons, these are the mode buttons that are used to select which device you’d like your remote to control.
TV: When in this mode your remote will control your television, such as volume functions and changing the channels or inputs on your television. When your remote is programmed to your TV, you do not need to be in TV mode to control your volume, this can be done from SAT mode. Your remote should usually be in SAT mode for normal viewing functions.
VCR/DVD: This button is used to be programmed to your VCR or DVD player so you can control the power, and with DISH Network remotes that control DVR receivers you can control the play, pause, stop, rewind and other VCR/DVD functions.
AUX: Auxillary mode is used to program your remote to additional electronic devices in your home theater system, such as an additional VCR/DVD players or stereo equipment.
Press and hold the mode button you’d like to program for approximately 10 seconds and all of the mode buttons will light up.
Release the mode button and the button you are programming will begin to blink.
While the desired mode button is blinking please press and release the big red power button (not the smaller “TV” power button if present). Once released your desire mode button should stop blinking and become steady.
While the desired mode button is lit steady you can begin pressing the up-button. The up-button us the button just above the “Select” button, as shown in the image below. You want to make sure when you press the up-button the desired mode button is turning off, not on, to make sure the remote is performing the power scan.
Continue to press the up-button about once every two seconds. This process may take several minutes.
Once you’ve found a code the device will respond to you’ll know as the device will power off. As soon as this happens press the POUND (#) button to program that code to the mode button.
After you press the POUND (#) button the mode button will blink rapidly and then go out.
Test the remote functions now, can you turn the device back on and perform other controls?
If you are unable to locate a code for your device we apologize. Unfortunately electronic devices vary widely and so it is impossible to gaurantee one remote will work with every single one.
Categories: Equipment & Remotes
May 24th, 2011
Looking for that big game? Not sure what channel your favorite team is on? DISH Network has an amazing tool called Where’s My Game? that allows you to look up all of the games playing in your area.
At the Where’s My Game? tool you can put in your account number or zip code and choose a sport to find all of the games playing in your area.
The tool will display games available to you in light gray, and games that have been blacked out in dark grey.
The results tell you the day and date of the game; which game it is; whether it’s available in HD or not; what stations and channel it’s showing on; whether it is blacked out in your area; and what level of programming is required to see it.
Categories: Channels & Shows
May 22nd, 2011
A hard reset can solve most audio/video, signal loss, hard drive and remote issues you may have with your DISH Network receiver and is the first step for troubleshooting with DISH tech support. A hard reset is easy to perform and can be done two ways:
Find the power cord coming from your DISH Network receiver. If you’re looking at the back of your receiver it’s on the far left side – often marked with a red tag – as shown below.
Follow the power cord to the outlet or power strip it is plugged into and unplug it. Once unplugged, count to ten and then plug it back in.
On the left side of your receiver is a power button. Press and hold the power button for ten seconds then release, your receiver will reset.
Some receiver models have a door, press on it and it will fall down, behind this is a power button in the top left corner and reset button in the bottom left corner. You can press and hold the power button for ten seconds or press and release the reset button, your receiver will reset.
When the receiver turns back on you will see a message that says “Attention Acquiring Satellite Signals”, and once that’s completed it will say, “Downloading Program Guide”. You can press the Select button on your remote or receiver to skip this download. If you were having issues with your program guide showing “No Information Available” or having incorrect times, it is best to let the download complete.
If you performed a hard reset because your receiver was saying “Attention Acquiring Satellite Signals”, give it a few moments after start up. It will usually progress and reconnect to the satellites after a reset.
Categories: DISH & TV news
May 20th, 2011
Your DISH Network remote can be programmed to control most televisions, DVD players, VCRs and stereos in three steps!
At the top of your DISH Network remote there are four clear buttons, these are the mode buttons that are used to select which device you’d like your remote to control.
TV: When in this mode your remote will control your television, such as volume functions and changing the channels or inputs on your television. When your remote is programmed to your TV, you do not need to be in TV mode to control your volume, this can be done from SAT mode. Your remote should usually be in SAT mode for normal viewing functions.
VCR/DVD: This button is used to be programmed to your VCR or DVD player so you can control the power, and with DISH Network remotes that control DVR receivers you can control the play, pause, stop, rewind and other VCR/DVD functions.
AUX: Auxillary mode is used to program your remote to additional electronic devices in your home theater system, such as an additional VCR/DVD players or stereo equipment.
Press and hold the mode button you’d like to program for approximately 10 seconds and all of the mode buttons will light up.
Release the mode button and the button you are programming will begin to blink.
While the mode button is lit up, enter the code for the device you are programming the remote to on the number pad. You can find codes to program your remote on the DISH Network remote support site at the bottom of the page organized by receiver type. The codes are listed by brand, such as Sanyo or Admiral, and there are several codes for each brand. Start with the code at the top of the list, as the codes are listed according to highest success rate to lowest.
Once you’ve entered the code on the number pad, press the POUND (#) button on the bottom right of the number pad.
After you press the POUND (#) button the mode button will blink rapidly and then go out.
Are you able to control the device you were programming your remote to? Test the power on and off. If you are unable to control your device, begin again from step one with a new code until you find the code that works for your remote and device.
Categories: Equipment & Remotes
April 27th, 2011
We are here to serve as free and helpful resource to all your Dish Network questions. Cannon Satellite TV is a Dish Network authorized retailer who provides installations to new customers nationwide. In return for our assistance and advice we kindly ask that you refer your friends and family to order Dish Network from us at www.cannonsatellitetv.com or by calling us at 1-866-912-4774.
Please be sure and bookmark our page and visit us often to learn about the latest and greatest new technology Dish Network is rolling out to its fourteen million customers. Learn about TV Everywhere, Sling, Google TV, Video on Demand, Platinum Packages, and all the latest devices to support the best television experience. Post your questions here and we will respond promptly. Thank you!
Categories: DISH & TV news